Refund policy

If the item arrives damaged, please contact admin@nightowlships.com within 4 days of your package arriving. Include your Order Number in the subject line of the e-mail. Please include photos of the damage in your email. We will send you a new product upon your choosing, or issue you a refund. If you decide you would like a replacement, you will need to return the original item. The return shipping costs will be paid by the customer.

If you choose to receive a refund, you will need to return the original item. The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund to your form of payment.